Union Bank Modernizes Infrastructure With New Payment Platform

Transitioning From Foreign Hosting To Local Control

Sri Lanka’s Union Bank has successfully upgraded its outdated credit card infrastructure by implementing the BPC SmartVista platform to enhance its digital services. This strategic move allows the financial institution to minimize its dependence on external third-party providers while accelerating the rollout of innovative card features for local customers.

The new technology replaces a traditional legacy system that was previously hosted outside the country. This transition marks a major milestone in the bank's ongoing digital transformation strategy aimed at achieving greater operational independence and efficiency.

How Will This Upgrade Transform Customer Experience?

Operating on an external legacy system created various operational bottlenecks for the institution. By bringing the credit card operations onto the BPC SmartVista software, the bank gains tighter control over its daily processing activities and security measures.

Financial institutions globally are racing to modernize their core systems to meet rising consumer demands for speed and reliability. Union Bank's latest technological overhaul positions the lender to compete more effectively within the evolving digital finance landscape.

Customers can expect faster delivery of new credit card services and enhanced product features tailored to their financial needs. The streamlined internal processes reduce approval times and minimize service disruptions previously caused by reliance on overseas infrastructure.

Frequently Asked Questions

The successful implementation demonstrates the bank's commitment to technological advancement and superior service delivery. Leadership anticipates that these modern capabilities will drive higher customer satisfaction and long-term loyalty across its retail banking segments.

Q: Where was the old credit card system hosted? A: The legacy infrastructure was hosted outside of Sri Lanka.