ING Bank Romania Launches Two New Innovations for Mortgage Loans

After confirming the amount and payment source

ING Bank Romania has introduced two new digital services allowing customers to fully repay and discharge mortgage loans directly through its Home’Bank platform. The innovations, launched this month, mark the first time such end-to-end mortgage closure processes are available digitally on the Romanian market. Customers can now complete both repayment and legal discharge without visiting a branch or handling paper documents. The new features enable users to initiate full early repayment of their mortgage and trigger the official discharge procedure entirely within the Home’Bank mobile and online banking app. Once the loan is settled, the system automatically generates the necessary documentation for the land registry, streamlining what was previously a multi-step, offline process. ING states the update reflects its broader strategy to simplify lending experiences through digital transformation. How the Digital Mortgage Closure Works Customers log into Home’Bank, select their mortgage product, and choose the option for early repayment.

After confirming the amount and payment source, the app processes the transaction and immediately begins the discharge request. The bank coordinates with the National Agency for Cadastre and Land Registration to update property records electronically. ING emphasizes that all steps are secured with multi-factor authentication and comply with national financial regulations. What Benefits Do Borrowers Gain From This Change? The primary advantage is time savings, as borrowers no longer need to schedule branch visits or wait for manual processing of discharge papers. The digital route also reduces administrative errors and provides real-time tracking of each step within the app. ING notes that early feedback indicates higher customer satisfaction, particularly among those refinancing or selling property. The bank plans to extend similar digital capabilities to other loan types in the coming quarters. Frequently Asked Questions Is there a fee for using the digital mortgage repayment and discharge service?

How long does the full digital mortgage closure process take?

ING Bank Romania confirms that the service is offered free of charge to all eligible mortgage customers, with no additional costs for early repayment or discharge processing through Home’Bank.

How long does the full digital mortgage closure process take? Once repayment is completed in the app, the discharge request is submitted immediately, and land registry updates typically occur within 5 to 10 business days, depending on external agency processing times.

Can customers still choose to complete mortgage discharge in a branch? Yes, the digital option is supplementary; customers retain the flexibility to visit a branch for mortgage closure if they prefer traditional methods or require in-person assistance.